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Chimney Hill Estate Inn Customer Survey
Last Name
*
Date of Stay
*
1. We are interested in how satisfied you were with your experience at Chimney Hill Estate Inn. Overall, on a scale of 1 - 10, 10 being the highest and 1 being the lowest, how would you rate your stay?
Select One
10 - Excellent
9
8
7
6
5
4
3
2
1 - Poor
2. If in this area again, how likely will you be to stay at Chimney Hill Estate Inn rather than another Bed and Breakfast?
Select One
Definitely will
Probably will
May or may not
Probably will not
Definitely will not
Not returning to
3. Compared to other similarly priced Bed and Breakfasts that you stayed at within the same general geographic area would you say that Chimney Hill Estate Inn:
Overall is:
Select One
Much Better
Better
About the same
Worse
Much worse
Didnapos't stay at another area Ba
Physical condition is:
Select One
Much Better
Better
About the same
Worse
Much Worse
Didnapos't stay at another area Ba
Overall staff service is:
Select One
Much Better
Better
About the same
Worse
Much Worse
Didnapos't stay at another area Ba
4. With regard to your stay at Chimney Hill Estate Inn, please rate the following:
Staff service overall
Select One
10 - Excellent
9
8
7
6
5
4
3
2
1 - Poor
Your room overall
Select One
10 - Excellent
9
8
7
6
5
4
3
2
1 - Poor
Arrival experience
Select One
10 - Excellent
9
8
7
6
5
4
3
2
1 - Poor
Breakfast overall
Select One
10 - Excellent
9
8
7
6
5
4
3
2
1 - Poor
5. Please indicate your level of agreement or disagreement with each of the following statements regarding your stay
The staff made me feel welcome throughout my stay
Select One:
10 - Strongly agree
9
8
7
6
5
4
3
2
1 - Strongly disagree
The staff treated me as a valued customer
Select One
10 - Strongly agree
9
8
7
6
5
4
3
2
1 - Strongly disagree
The room smelled clean and fresh
Select One
10 - Strongly agree
9
8
7
6
5
4
3
2
1 - Strongly disagree
The room was completely clean
Select One
10 - Strongly agree
9
8
7
6
5
4
3
2
1 - Strongly disagree
Everything in the room was in working order
Select One
10 - Strongly agree
9
8
7
6
5
4
3
2
1 - Strongly disagree
I was impressed with the quality and presentation of the food
Select One
10 - Strongly agree
9
8
7
6
5
4
3
2
1 - Strongly disagree
The bed was comfortable
Select One
10 - Strongly agree
9
8
7
6
5
4
3
2
1 - Strongly disagree
The staff served me quickly and efficiently
Select One
10 - Strongly agree
9
8
7
6
5
4
3
2
1 - Strongly disagree
The room enabled me to get a good night's rest
Select One
10 - Strongly agree
9
8
7
6
5
4
3
2
1 - Strongly disagree
The guest room bathroom was current and up-to-date
Select One
10 - Strongly agree
9
8
7
6
5
4
3
2
1 - Strongly disagree
The staff was knowledgeable about the Bed and Breakfast
Select One
10 - Strongly agree
9
8
7
6
5
4
3
2
1 - Strongly disagree
The in-room high-speed Internet access was easy to use
Select One
10 - Strongly agree
9
8
7
6
5
4
3
2
1 - Strongly disagree
The Stone room and Living room offered a desirable place to work and socialize
Select One
10 - Strongly agree
9
8
7
6
5
4
3
2
1 - Strongly disagree
The Alpaca/Llama farm was enjoyable
Select One
10 - Strongly agree
9
8
7
6
5
4
3
2
1 - Strongly disagree
6. Did you receive your preffered room type? (e.g. bed type, Barn or Main House)
Select One
Yes
No
Do not recall
7. Did you experience any problems with Chimney Hill Estate Inn during this stay?
Select One
Yes
No
Do not recall
8. What was the purpose of your trip?
Select One
Convention/Meeting at the Bed and Breakfast
Other Business
Relocation
Leisure/Personal
Combination Business/Leisure/ Personal
Other
9. How many nights did you spend in a Bed and Breakfast in the last 12 month for leisure?
Select One
1-9
10-24
25-49
50-74
75 plus
Donapos;t Recall
...For business?
Select One
1-9
10-24
25-49
50-74
75 plus
Donapos;t Recall
10. Are you a Male of Female
Male
Female
11. How old are you?
12. Where you involved in the decision to choose Chimney Hill Estate Inn for this stay?
Yes
No
13. Please indicate wheter each of the following represents a major reason, a minor reason, or was not a reason why you selected Chimney Hill Estate Inn.
Prior experience with Chimney Hill Estate Inn
Select One
Major Reason
Minor Reason
Not a Reason
Recommendation from others
Select One
Major Reason
Minor Reason
Not a Reason
Price
Select One
Major Reason
Minor Reason
Not a Reason
Location
Select One
Major Reason
Minor Reason
Not a Reason
Limited time incentives/promotions
Select One
Major Reason
Minor Reason
Not a Reason
Corporate policy
Select One
Major Reason
Minor Reason
Not a Reason
Image/reputation if Chimney Hill Estate Inn
Select One
Major Reason
Minor Reason
Not a Reason
Our weekly newsletter
Select One
Major Reason
Minor Reason
Not a Reason
Do you have any additional comments?